Qnbel Technologies(“we”, “us”, “our”, “Qnbel Technologies”)is committed to protecting your privacy. This Privacy Policy(“Policy”)describes our practices in connection with information privacy on Personal Data we process through your individual use of the following services represented on our website.
In order to provide our services to you, we will ask you to provide necessary Personal Data that is required to provide those services. If you do not provide your Personal Data, we may not be able to provide you with our products or services
Account or Profile Data: When you register anaccount with us, we may collect your nameand contact details, such as your email address, phone number, user name, and login credentials.During your interaction with our Products, we may further collect your nickname, profile picture,country code, language preference or time zone information into your account.Feedback: When using feedback and suggestion features in our Products, we will collectyour email address, mobile phone number and your feedback content to address your problemsand solve device failures on a timely basis
Basic Information of Smart Devices: When we connect your Smart Devices to the internet, we may collect basic information about your Smart Devices such as devicename, device ID, online status, activation time, firmware version, and upgrade information.Information Reported by Smart Devices: Depending on the different Smart Devices you elect to connect with using our Services, we may collect different information reported by your Smart Devices.
The purpose for which we may process information about you are as follows:Provide You Services: We process your account and profile data, device information,usage data, location information, and Smart Device related information to provide you with our Services that you have requested or purchased. The legal basis for this processing is to perform our contract with you according to our Terms of Use.,Improve Our Services: We process your device information, usage data, location information and Smart Device related information to ensure the functions and safety of our service, to develop and improve our Products and Services, to analyze the efficiency of our operations, and to prevent and trace fraudulent or inappropriate usage.The legal basis for this processing is to perform our contract with you according to our Terms of Use.Non-marketing Communication:We process your Personal Data to send you important informationregarding the Services, changes to our terms, conditions, and policies and/or other administrativeinformation. Because this information may be important, you may not opt-out of receiving such communications. The legal basis for this processing is to perform our contract with you accordingto our Terms of Use.
Marketing Communication: We may process your Personal Data to provide marketingand promotional materials to you on our Products and Services.If we do so, each communicationwe send you will contain instructions permitting you to opt-out of receiving future communications of that nature.The legal basis for this processing is your consent. Personalization: We may process your account and profile data, usage data, device information to personalize to provide you with services tailored for you, such as recommending and displaying information and advertisements regarding products suited to you,and to invite you to participate in surveys relating to your use of our services. The legal basis forthis processing is your consent.Legal Compliance: We may process your Personal Data as we believe to be necessaryor appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process;(c) to respond to requests from public and government authorities (d) to enforce our terms andconditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy,safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
We strictly do not share any of our customers personal data with anyone. We believe that sharing is not always caring.
We respect your rights and control over your Personal Data. You may exercise any of the following rights:Via the“Profile–Personal Center”in our services You do not have to pay a fee and we will aim to respond you within 30 days. If you decide to email us,in your request, please make clear what information you would like to have changed, whether you would like to have your Personal Data deleted from our database or otherwise let us know what limitations you would like to put on our use of your Personal Data. Please note that we may ask you to verify your identity before taking further action on your request, for security purposes.You may:Request access to the Personal Data that we process about you;Request that we correct inaccurate or incomplete Personal Data about you;Request deletion of Personal Data about you;Request restrictions, temporarily or permanently, on our processing of some or all Personal Data about you.
We use commercially reasonable physical, administrative, and technical safeguards to preserve theintegrity and security of your Personal Data.
applying for authorization. As for data communication, communication using security algorithms and transmission encryption protocols and commercial level information encryption transmission based on dynamic keys are supported. As for data processing, strict data filtering and validation and complete data audit are applied. As for data storage, all confidential information of users will be safely encrypted for storage. If you have reason to believe that your interaction with us is no longer secure (for example,if you feel that the security of any account you might have with us has been compromised), you could immediately notify us of the problem by emailing
We process your Personal Data for the minimum period necessary for the purposes set out in this Privacy Policy, unless there is a specific legal requirement for us to keep the data for a longer retention period. We determine the appropriate retention period based on the amount, nature, and sensitivity ofyour Personal Data, and after the retention period ends, we will destruct your Personal Data. When weare unable to do so for technical reasons, we will ensure that appropriate measures are put in place toprevent any further such use of your Personal Data
We may update this Privacy Policy to reflect changes to our information practices. If we make anymaterial changes we will notify you by email (send to the e-mail address specified in your account) orby means of a notice in the mobile applications prior to the change becoming effective. We encourageyou to periodically review this page for the latest information on our privacy practices
